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Outdoor TV Product FAQ

What's the difference between Pro Series, Signature Series and Marquee Series TVs?

Why is the audio on my new 4K UHD TV not working on HDMI?

  • If you own a Veranda Series or new Signature Series 4K UHD model, the HDMI is set to version 2.0 supporting 4K content. To change settings, 1) access HDMI input that you are using 2) press menu on the remote 3) go to the setup menu 4) change this setting (EDID) to version 1.4 to support 1080 signals. This setting will restore missing sound or video.

    Each HDMI input can be independently changed. The HD-BaseT (on the 4K Signature Series) is not changeable.

    If playing 4K content, the EDID 2.0 setting will work, but, keep in mind, most cable & satellite companies are not broadcasting in this format yet.

What is the standard VESA pattern for SunBriteTV models?

  • Standard VESA Patterns
    - 22” and 32” landscape – 100 x 100
    - 32” portrait – 100 x 100 with plate or 400 x 200 without plate
    - Landscape 4630, 4660, 4610, 4707, 4717, 5510, 5560, 5507, 5517 – 600 x 200
    - Portrait - 46”, 47” and 55” – 600 x 400
    - 4670 – 400 x 200
    - 5570 – 400 x 400
    - 65” landscape – 600 x 400

How many HDMI ports are on the various models of SunBriteTVs?

  • All SunBriteTV models come with 2 HDMI ports.

Are the mount dimensions of the SunBriteTV standard, if so can I use my own mount?

  • Yes, we use standard VESA mounting patterns. It is possible some mounts may have too long of a bracket for use on the television itself and may need to be cut down to fit between the vent hood and the cable access door. Please coat any cut ends in silicone to help minimize rust, which is typical for indoor mounts.

    You can also use spacers and longer mount screws so the mount can be installed in such a way to clear the vent hood and the cable access door, although it will not allow you to open the cable access door once installed.

Can the inputs be labeled on the SunBriteTV in the OSD menu of the TV?

  • SunBriteTV does not support this feature.

What type of audio output is available on the SunBriteTV?

  • Please see product pages for model-specific audio outputs.

Can you connect external speakers to the SunBriteTV?

  • Yes, through an amplifier, you can connect additional speakers.

What type of remote does the SunBriteTV use?

  • Our remote is an IR remote and can control all aspects of the television only. We use Sony codes, however, if you are planning on using a different remote control.

Can the SunBriteTV be controlled directly with an RF remote?

  • No, you can only use IR remote controls on the TV or RS232 controls.

Some of the SunBriteTVs have RS232, what is this and do I need it?

  • RS232 is a type of connection typically used by professional installers to hard-wire the TV to a control system. Unlike IR control, it is a direct hard-wire connection which provides a 100% reliable connection and control. See RS232 Control Codes - PDF.

What is the difference between IR and RF control?

  • IR stands for Infrared light control. IR uses light beam pulses which are not visible to the human eye to control the TV. IR also requires a clear line of sight between the remote and TV, typical distance is 20-25 feet maximum.

If you use IR control, how well does it work outside?

  • Our IR remote is designed for outside use and has a high output transmitter to provide reliable operation in an outdoor environment.

I want to use my own IR remote. Where can I find HEX codes?

What is included with each TV?

  • Please see product pages for included items.

The LED is not completely visible in the IR window, is something wrong on the TV’s IR/LED window?

  • There is nothing wrong with the TV; the LED is offset in the window by design. We found that having the LED completely visible while using the TV can be distracting particularly at night.

What is a Balun, and why should it be used instead of an HDMI cable?

  • Baluns are used to connect the TV to a signal using common network Category 5 wiring. Unlike HDMI cables, Category 5 cable can be sourced, cut to length, terminated and installed at the installation by the installer and most electricians. A Balun will then be used at both the source (Sat or Cable box) and the TV to convert the HDMI or Component signal to and from the Category 5 wiring.

    HDMI cables have limitations on the distance at which they will operate. These distances can vary depending on the type of source device driving the signal.